FAQs

Frequently Asked Questions (FAQ)

We use a network of trusted and reliable courier partners to ensure your order arrives safely and on time.

  • For domestic orders in Pakistan: We use Leopards, TCS, and M&P.

  • For international orders: We use world-class couriers like DHL, FedEx, UPS and Skynet.

The available shipping options for your specific location will be displayed at checkout.

Delivery times depend on your location. First, please allow 1-2 business days for us to process your order. Once shipped, the estimated delivery times are:

  • Pakistan (Domestic): 3 to 5 business days.

  • International: 3 to 12 business days.

Once your order has shipped, you will receive an email from us with a tracking number and a link to the courier’s website. You can use this number to see the real-time status of your delivery. For your convenience, you can also enter your Order ID on our [Track Your Order] page.

No, you can always check out as a guest.

However, creating an account is free and allows you to:

  • Save your address and payment details for faster checkout.

  • View your complete order history.

  • Easily check the status of your current orders.

We work hard to keep our inventory levels accurate. In the rare event that an item you ordered is out of stock, our customer service team will contact you immediately. We will offer you the choice of a full refund for that item or help you find a suitable alternative product.

Yes, you can cancel your order for a full refund as long as it has not yet been shipped. Please contact our customer service team immediately atinfo@firebrick-skunk-381160.hostingersite.com with your order number.

If your order has already been shipped, you will need to follow our standard return process once you receive the package. Please see our [Return & Refund Policy] for more details.

We currently ship to over 130 destinations. If you do not see your country listed as an option during checkout, please email our customer service team atinfo@firebrick-skunk-381160.hostingersite.com. We will be happy to provide you with a custom shipping quote if possible.

Our store automatically displays prices in the correct currency based on your location:

  • For customers in Pakistan, all prices and charges are in Pakistani Rupees (PKR).

  • For all international customers, all prices and charges are in US Dollars (USD).

All available payment methods are displayed at the final checkout step.